Frequently Asked Questions

1. What is RP National Electronic?

RP National Electronic is an electronics and home-appliance brand offering products designed for practical, everyday household use.

2. Do RP National Electronic products come with a warranty?

Yes. RP National Electronic products come with a 2-Year Warranty, subject to the applicable warranty terms and conditions.

3. What does the 2-Year Warranty cover?

The 2-Year Warranty covers eligible manufacturing defects and product faults that occur during normal and intended use, subject to the applicable warranty terms.

4. What is not covered under the warranty?

The warranty does not cover damage resulting from misuse, accidents, physical damage, improper handling, unauthorized repairs or modifications, or normal wear and tear.

5. How can I claim my warranty?

If you experience a problem with your RP National Electronic product, contact our customer support team through WhatsApp at 0321 3177771. Please provide your order details and information about the issue. Our team will guide you through the warranty process.

6. What is your return policy?

RP National Electronic accepts eligible returns within 15 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

7. Can I return a product after 15 days?

The standard return period is 15 days from the date of delivery. After this period, eligible product issues may be handled under the applicable 2-Year Warranty.

8. What condition should the product be in for a return?

The product should be returned in its original condition with its original packaging, accessories, and included items, where applicable. All returns are subject to inspection and approval.

9. What should I do if my order arrives damaged or defective?

Please contact RP National Electronic as soon as possible after receiving your order. Share your order details and information about the damage or defect so our support team can assist you.

10. How can I contact RP National Electronic?

For questions about products, orders, returns, warranty claims, or customer support, contact us through:

WhatsApp: 0321 3177771

You can also connect with RP National Electronic through our official Instagram and Facebook pages.

11. Where is RP National Electronic located?

RP National Electronic
TAJ COMPANY
Bund Road, Sagging Pull
Lahore, Punjab, Pakistan

12. How can I get help with my order?

Contact us on WhatsApp at 0321 3177771 and provide your order number along with your enquiry. Our customer support team will assist you.

13. What information should I keep after purchasing?

We recommend keeping your order confirmation, invoice, warranty information, original packaging, and included accessories safely for future return or warranty requirements.

14. Where can I find product specifications?

Product-specific information, including power, voltage, features, dimensions, and other specifications, is provided on the individual product page.

15. How can I stay updated with RP National Electronic?

Follow RP National Electronic on Instagram and Facebook to stay updated with our products, announcements, and brand information.

16. What payment methods do you accept?

We currently offer Cash on Delivery (COD) as a payment method. You can place your order online and pay the delivery amount when your order is delivered to you.

Customer Support

RP National Electronic
WhatsApp: 0321 3177771
Warranty: 2 Years
Return Period: 15 Days

Address:
TAJ COMPANY
Bund Road, Sagging Pull
Lahore, Punjab, Pakistan