Shipping policy

At RP National Electronic, we aim to make your order delivery experience simple and reliable. This Shipping Policy explains how orders are processed and delivered within Pakistan.

1. Shipping Availability

We currently offer delivery within Pakistan.

Orders are delivered to the shipping address provided by the customer during checkout.

2. Order Processing

Orders are processed after the order details have been received and, where necessary, confirmed by our customer support team.

We may contact you through the phone number or WhatsApp number provided with your order to confirm delivery details.

WhatsApp: 0321 3177771

3. Delivery Time

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, and other circumstances affecting transportation.

Estimated delivery information, where available, will be provided during the ordering or confirmation process.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout or communicated during order confirmation.

If free shipping is offered on a particular product or order, the applicable shipping terms will be stated on the website or during checkout.

5. Cash on Delivery

We currently offer Cash on Delivery (COD).

You can place your order online and pay the applicable amount to the delivery representative when your order is delivered.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

RP National Electronic is not responsible for delays caused by incorrect, incomplete, or unavailable delivery information provided by the customer.

7. Order Confirmation

For some orders, our team may contact you to confirm your order, phone number, address, or other delivery details before dispatch.

This helps us reduce delivery issues and ensure the order reaches the correct customer.

8. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Courier delays
• Incorrect or incomplete addresses
• Transportation disruptions
• Unexpected operational circumstances

If your order is significantly delayed, please contact our customer support team.

9. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer refuses to receive the package, additional delivery arrangements may be required.

Repeatedly refused or undeliverable orders may be subject to cancellation.

10. Damaged Packages

If your package appears damaged when delivered, please contact RP National Electronic as soon as possible.

For product damage or defects, provide your order details and relevant photos or videos so our team can review the issue and guide you through the applicable return or warranty process.

11. Returns & Warranty

Our standard return period is 15 days from delivery, subject to the conditions in our Return & Refund Policy.

Our products are also covered by a 2-Year Warranty, subject to the applicable warranty terms and conditions.

12. Contact Us

For shipping, delivery, or order-related questions, please contact:

RP National Electronic
WhatsApp: 0321 3177771

Address:
TAJ COMPANY
Bund Road, Sagging Pull
Lahore, Punjab, Pakistan

Payment Method: Cash on Delivery (COD)
Return Period: 15 Days
Warranty: 2 Years