Refund policy
At RP National Electronic, we want our customers to have a straightforward shopping experience. If you receive a product that is eligible for return, you may request a return within 15 days of delivery, subject to the conditions below.
1. Return Period
Return requests must be submitted within 15 days from the date of delivery.
Requests submitted after the 15-day period may not be eligible for a standard return.
2. Eligibility for Return
To be eligible for a return, the product should:
- Be in its original condition.
- Be unused or in a condition suitable for inspection.
- Include the original packaging, accessories, manuals, and other included items, where applicable.
- Be accompanied by the relevant order details or proof of purchase.
All returned products are subject to inspection before a return or refund is approved.
3. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.
Please provide your order number, product details, and relevant photos or videos showing the issue. Our team will review the information and guide you through the appropriate resolution.
WhatsApp: 0321 3177771
4. Change of Mind
If you change your mind about a purchase, you may request a return within the 15-day return period, provided the product meets our return eligibility requirements and is in acceptable condition.
5. Non-Returnable Conditions
A return may not be accepted where the product has been:
- Damaged through misuse or improper handling.
- Physically damaged after delivery.
- Modified or repaired by an unauthorized person.
- Returned without required accessories or packaging where these are necessary for the return.
- Returned after the applicable 15-day return period.
6. Return Process
To request a return, contact RP National Electronic through WhatsApp:
Please provide your order number and explain the reason for the return. Our support team will provide the applicable return instructions.
7. Refunds
Once a returned product has been received and inspected, we will inform you whether the return has been approved.
For an approved refund, the applicable refund amount will be processed according to the circumstances of the return and our applicable policies.
Because we currently offer Cash on Delivery (COD), refund arrangements for approved returns will be communicated directly by our customer support team.
8. Return Shipping
Where return shipping is required, our support team will provide instructions regarding the applicable return delivery arrangements and any applicable charges.
9. Warranty After the Return Period
RP National Electronic products are covered by a 2-Year Warranty, subject to the applicable warranty terms and conditions.
After the 15-day standard return period has expired, eligible manufacturing defects or product faults may be handled under the applicable warranty rather than the standard return policy.
10. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at 0321 3177771.
Cancellation requests may not be possible once an order has been dispatched.
11. Contact Us
RP National Electronic
WhatsApp: 0321 3177771
Payment Method: Cash on Delivery (COD)
Return Period: 15 Days
Warranty: 2 Years
Address:
TAJ COMPANY
Bund Road, Sagging Pull
Lahore, Punjab, Pakistan