Privacy policy
At RP National Electronic, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
- Full name
- Delivery address
- Phone number
- Email address
- Order and purchase details
- Information you provide when contacting customer support
We only request information that is reasonably necessary to provide our services and process your orders.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm orders and delivery details
- Contact you regarding your order
- Provide customer support
- Process returns and warranty requests
- Respond to questions and enquiries
- Improve our website, products, and customer experience
- Maintain website security and prevent misuse
3. Cash on Delivery
RP National Electronic currently accepts Cash on Delivery (COD).
Because orders are paid for upon delivery, we do not require you to provide online card payment information to place a standard COD order through our website.
4. Order & Customer Communications
We may contact you using the phone number, WhatsApp number, or email address you provide to confirm your order, discuss delivery, respond to enquiries, or provide support related to your purchase.
Customer Support / WhatsApp: 0321 3177771
5. Sharing of Information
We may share necessary customer information with service providers involved in fulfilling your order, such as delivery and logistics providers.
We may also disclose information where required by applicable law or when necessary to protect our legal rights, website, customers, or business.
We do not sell your personal information to third parties.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve the shopping experience.
Some services used by our website may also use cookies or similar technologies according to their own privacy policies.
7. Third-Party Services
Our website may use third-party services that help us operate our store, process orders, provide analytics, support communications, or deliver other website functionality.
These third parties may process information according to their own privacy policies and applicable requirements.
8. Information Security
We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
We retain customer and order information for as long as reasonably necessary to provide our services, maintain business and transaction records, handle warranty or return matters, comply with applicable legal obligations, and resolve disputes.
10. Your Privacy Choices
You may contact us if you have questions about the personal information we hold about you or if you want to request information regarding your personal data, subject to applicable laws and reasonable verification requirements.
11. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly request or collect personal information from children for the purpose of making purchases.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.
Any updated version will be posted on this page with a revised Last Updated date.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:
RP National Electronic
WhatsApp: 0321 3177771
Address:
TAJ COMPANY
Bund Road, Sagging Pull
Lahore, Punjab, Pakistan
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